FAQ

Do you bill my insurance?

Yes, our office will bill your health insurance as a courtesy. However, the charges incurred are ultimately the responsibility of the patient.

Will my insurance cover aquatic physical therapy?

Usually, yes. We will contact your insurance company to determine coverage for aquatic physical therapy. Verification of benefits is not a guarantee of payment. Detailed benefit information is only available to subscribers, who should contact their insurance company should questions arise. We will notify you of coverage basics prior to your first appointment.

What if I have an HMO?

Your doctor needs to request authorization from your health plan or IPA (Monarch). Our name must be included for the authorization to cover our facility. You are requesting therapy from an out of network provider. The process may take up to two weeks depending upon your insurance or the IPA. Our office will contact you via phone, email or mail once we have received your authorization.

How do I get started?

At In Motion O.C., we’ve made it very easy for you to get started. When you click on First Appointment, you will receive a complete checklist of all you’ll need to get started right away. Typically, we can see you within 24 hours of your call, and that call is the first step in getting you back on the road to recovery.

How is my progress measured?

Your physical therapist will perform a thorough evaluation, quantifying and qualifying all the physical issues. You will be reevaluated from time to time. (For Medicare patients, this is legally required to be every 10 visits.) A complete reevaluation will be performed that includes the tests and measures that had been performed upon your initial evaluation. This new data can be directly compared to your baseline measurements to demonstrate both subjective and objective improvements. Continuation of your therapy will be dependent upon the results of your reevaluation, insurance authorization, and physician approval. All reevaluations will be sent to your referring physician prior to your follow-up consultation with them, if any, so that they can review your progress. So make sure you let us know if you’re going back to see your doctor.

Are there private treatment rooms available?

Yes, we have dedicated private treatment rooms to maximize comfort for patients who want privacy.

Who will see me?

We feel it is very important for the quality and continuity of care to develop a one-on-one relationship with each patient. Therefore, we strive to maintain the same therapist-patient relationship for each visit.

Do I have to come back for more treatment?

You will be advised at the conclusion of your initial visit about the recommended duration and frequency of your future therapy follow up visits. This decision is based on the physical therapist’s evaluation and your doctor’s orders to insure the safest and quickest route to your recovery.

Do you offer programs for me once I’m better?

Yes, once you have completed your therapy sessions In Motion OC offers:

– A Transition Program designed to help you get to the next level and prepare you for the long term.

– Safe, effective fitness sessions with a certified Fitness Coach.

– Postural Program

All programs are tailored to meet your specific needs and help you maintain an active, healthy lifestyle.

What should I expect on my first visit?

Upon arrival to our facility, if you haven’t already provided us with your paperwork, then you’ll be asked to fill it out. Therefore if you haven’t filled it out yet then you’ll want to arrive 20 minutes early to your first appointment. Also, if you happen to have a Prescription to Physical Therapy, then bring that as well along with your Insurance Card. On your first appointment, called your “Initial Evaluation,” your Physical Therapist will ask you a series of questions about your past and present medical conditions, before performing a comprehensive evaluation of your muscles, joints, nerves, tendons, and ligaments including range of motion, strength and functional testing. Based on your diagnosis, prognosis and your personal goals, an individual “Plan of Care” will be devised. There is usually some treatment on the first visit as well. Future appointments will then be scheduled to implement that plan.

What should I wear?

Comfortable clothing. Shorts are helpful to wear if you have a lower body injury. We also have locker rooms with showers and digital lockers (like a hotel room safe) for your convenience.

Do you know my doctor?

We are always in close communication with your doctor primarily through faxed progress reports. It is essential that you always let us know when you are planning on visiting your doctor again. It allows us to fax your recent progress report before your appointment so they are prepared for your visit with them.

What office policies should I be aware of?

– If you have to reschedule an appointment, please call us. If you call outside of office hours, we have voicemail and will return your call to reschedule you as soon as possible

– If you will be late, please call and we’ll see if you will still be able to receive your treatment as scheduled.

– Missed appointments are discouraged. They also become part of your medical record. Multiple missed visits may result in discharge from care, with a note to your physician.

– Before returning to your physician, let us know and we will let him/her know how you are doing via a written progress report.

– Payment due at time of service.

– We ask that you please allow 24 hours’ notice for any cancellations. If you have to cancel without enough notice, a $30 cancellation fee will be applied. This just covers a portion of the Therapists’ cost and acts as a deterrent so that patients who want to get in will have the opportunity to use that open appointment time.

What type of insurances do you accept?

We are preferred providers with all PPO, EPO and POS insurances, plus Medicare, Worker’s Comp, and Auto Insurance (in car accidents). Virtually the only insurance we can’t take is HMO plans. In fact, almost no one accepts HMO’s in Physical Therapy (they reimburse physical therapists significantly less than the cost to provide the service). The only place we know of that takes HMO’s is not a place we would send our mother to physical therapy, so we don’t want to do that to you either. Instead, we offer special rates for HMO patients that can fit with any budget. Call us at 949-861-8600 for more information or to schedule.

How much will each visit cost me?

In Motion O.C. works to minimize your out-of-pocket expense and ensure your health insurance covers as much of your physical therapy treatments as possible. We take care of health insurance verification and worker’s compensation authorization at no additional cost to the patient. Your out-of-pocket expense will vary depending on your insurance plan. Prescribed physical therapy is typically covered—at least partially—by most insurance companies. Depending on your insurance policy, you may or may not have a co-payment and/or deductible.

What are your cash rates?

Most people buy packages that range between $67-$83 per session, although it’s more if you buy one session at a time. These prices beat our competitors’ prices, despite the fact that we have premier facility and services. We also have payment plans and financial hardship discounts available, if applicable.