Jeff and Natalie Thomas were introduced in 2001 based on their common careers. Natalie was a Physical Therapist and Jeff a Postural Specialist. Two years later, in May of 2003, they were married. Jeff immediately started whispering into Natalie’s ear. Beyond just whispering “sweet nothings,” he was also whispering about the idea of starting a clinic together. Six months after that, In Motion Physical Therapy was formed. It started on the 3rd floor of a Wells Fargo building in Huntington Beach. Why there? Because Natalie’s dad had offered free rent for the 6 months remaining on his lease! Deal! When that free loading ended 6 months later, Jeff and Natalie decided to bring their fledging clinic to Irvine, where we’ve been ever since and where we developed into a shining beacon in a hurting world. We are thrilled that our mission has resonated with enough people that we’ve been able to expand multiple times. We started out in Irvine at 2,000 square feet, then in 2008 expanded to 6,000 and in 2018 to 7,000. The more people we can help, the better! Ok, so that’s the basic summary, but to get to the heart of things, it’s best if that comes from Jeff.
“My wife, Natalie, started off in this field after her dad was diagnosed with breast cancer twice. She wanted to become a doctor to help her parents and be there for them in their times of need, but Natalie was torn by the realization that she wanted a family. It was during this time that a counselor suggested she try studying physical therapy, which would allow her to do both. Her knowledge and expertise are the foundations of our practice. My journey into the therapy field began when I was a patient. I used to play semiprofessional baseball, and it took a significant toll on my body. Like any athlete, I had to deal with injuries. When I hurt my knee, I required substantial physical therapy to recover. I was amazed by what the process did for me. I was able to heal, and I felt great. I became much more athletic. I eventually got a job at the same place where I rehabilitated. They taught me the therapy method that had helped me so much, and I brought it with me to In Motion O.C.
While we’re proud of the fact that we’ve accomplished our initial mission — to provide the best customer experience available — it doesn’t mean we’re content. We’re fortunate enough to have the #1 most highly rated Physical Therapy clinic in all of America, on both Yelp AND Google! But what matters the most to us is the experience each patient has when they walk through the door.
When you step into the lobby, you’ll find your name on a sign welcoming you. Our front desk staff will greet you by name and make sure you get exactly where you need to go. Therapists take you through every step of the process in a systematic, friendly, and professional manner. At the end of your first visit, you’ll be given a welcome packet and a complimentary gift.
It’s easy to claim we’re the best, but we want everything about our clinic to back it up. We’ve attempted to create the most beautiful facility in the state, and we are one of the few clinics to offer aquatic therapy. It’s not just what we offer that makes us so successful; it’s how we approach services, too. Every experience is carefully crafted down to the smallest detail: the temperature in the building, the music, and the state-of-the-art locker rooms. All of it is an effort to provide you with an experience that shows how much we care.
This comes from our desire to serve and the passion we have for others. We want to be an example of how to treat people well, and our clinic gives us an opportunity to do just that. When times get hard, or when we had to go through bumps, we’ve always been able to fall back on service. Serving others is the real success of our clinic and something we are honored to do on a daily basis.